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🐾 The Pet Wash Calabasas – Company Policies & Guidelines
 

Welcome to The Pet Wash Calabasas! To provide the best care and maintain a safe, comfortable environment for both pets and staff, we ask that all clients review and comply with the following policies:

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🐶 Appointment Policies

1. Scheduling & Arrival

  • Clients are encouraged to arrive on time or a few minutes early.

  • Late arrivals (10+ minutes) may be rescheduled or incur a late fee.

  • Walk-ins are accepted based on availability.

2. Cancellations & No-Shows

  • Cancellations must be made at least 24 hours in advance.

  • No-shows or late cancellations may be charged a fee or require prepayment for future appointments.

3. Pickup Times

  • A late pickup fee of $20 will apply for pets picked up after 4:00 PM, and an additional $20 will be charged for every 30-minute increment thereafter.

🐕 Pet Health & Safety

4. Vaccinations

  • All dogs must be current on Rabies, Bordetella, and Distemper vaccinations.

  • Proof of vaccinations must be provided upon request.

5. Flea & Tick Policy

  • Pets with active fleas or ticks will be given a flea bath at the owner's expense.

  • If an infestation is discovered, grooming may be stopped to avoid contamination, and the pet must be picked up immediately.

6. Health Conditions & Behavior

  • Inform staff of any medical conditions, sensitivities, or behavioral issues.

  • We reserve the right to refuse service to aggressive or overly stressed pets.

7. Illness Policy (Including Diarrhea)

  • If your dog is exhibiting signs of illness such as vomiting, coughing, excessive lethargy, or diarrhea, please do not bring them in for grooming.

  • Dogs with diarrhea will not be groomed and must be picked up immediately.

  • If diarrhea is observed during the grooming process, services may be paused. The pet will be cleaned and kept comfortable until pickup.

  • A cleaning and sanitation fee of $20 will be charged.

8. Senior or Special Needs Pets

  • Extra care is given to senior and special needs pets; however, owners accept that grooming may be modified or paused based on the pet’s tolerance and safety.

🧼 Grooming & Services

9. Style Requests

  • We do our best to meet grooming style preferences; however, some styles may not be possible based on coat condition, matting, or pet behavior.

10. Matted Coat Release

  • Severely matted pets may require shaving to prevent pain or injury.

  • We are not liable for any skin irritation, cuts, or stress resulting from dematting or shaving procedures.

11. Nail Trims & Ear Cleaning

  • Standard grooming includes nail trimming and ear cleaning unless otherwise specified.

  • Please inform us if your pet has sensitivities in these areas.

📋 Liability & Disclaimers

12. Injury & Emergencies

  • While rare, minor nicks, scratches, or stress reactions can occur.

  • In the event of a medical emergency, we will attempt to contact the owner immediately. If unreachable, we reserve the right to seek emergency care at the owner’s expense.

13. Photography & Social Media

  • We may photograph your pet for promotional or social media use. Please let us know if you prefer your pet not be photographed.

14. Waivers & Consent

  • By leaving your pet in our care, you agree to these policies and give consent for grooming services as discussed.

💳 Payment & Fees

15. Pricing

  • Prices are based on size, breed, coat condition, and behavior.

  • Extra charges may apply for matting, excessive undercoat, or difficult behavior.

16. Payment Methods

  • We accept credit/debit cards, cash, and contactless payments.

  • Payment is due upon pickup unless prior arrangements are made.

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Thank you for trusting The Pet Wash Calabasas with your furry family member! 🐾
For any questions, contact us at [Phone Number] or visit us at 5667 Las Virgenes Road, Calabasas, CA.

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